FAQ

Information You Need to Know About DJIUSA Store

Are you an official brand website?

No. DJIUSA Store is not the official website of the brands we carry.We are an independent distributor offering authentic brand products from authorized channels, operating in adherence to official brand guidelines.

Are you an authorized retailer?

Yes. DJIUSA Store operates as an officially authorized retailer for select brands.Authorization status is subject to brand and region restrictions. If you have any questions about the authenticity of the product, please contact our support team for guidance on verifying it via the official brand website.

Are the products genuine?

Yes. All products sold on DJIUSA Store are 100% genuine and sourced through authorized distribution channels.All products can be verified using official serial numbers or brand-provided verification systems.

Where do your products come from?

Our products are purchased through official, brand-authorized distributors and partners.Unless the product status is clearly stated on the product page, we do not sell counterfeit, refurbished, or non-official products.

Do you have a physical store?

No.
DJIUSA Store operates exclusively online via the Shopify platform, and all products are available for purchase through our official website at djiusastore.com

Do you offer free shipping?

Yes. We ship all eligible orders viaUPS 2nd Day Service and cover the full shipping cost, offering free delivery for orders within the U.S. that meet the UPS 2nd Day Service requirements.(Please note: We are unable to deliver to certain overseas locations, remote areas, and regions not serviced by UPS 2nd Day Service. Customers in these areas are advised to monitor their registered email for follow-up communications from our team after placing an order.)

Do you ship internationally?

Unfortunately, we currently only support shipping within the United States, excluding military-specific regions and overseas remote areas. For further details, please feel free to contact our support team.

Can I cancel my order?

You can contact our support team to cancel your order at any time before it ships.Please email support@djiusastore.com

with your order number as soon as possible.

Can I track my order?

Yes.
Once your order has been shipped, you will receive an email containing the tracking number. You can use this tracking number to check the delivery status on the official UPS website, or contact our support team for assistance.

Can I return my order?

Yes.Returns are accepted for unopened and undamaged items that do not affect secondary sales.Please contact support@djiusastore.com to request a return authorization.

How are refunds processed?

If your order has not yet been shipped, we will process your refund immediately after you cancel the order and notify you once the process is completed. The refund will be credited back to your original payment method within 1–3 business days. The exact time for the refund to reflect in your account is subject to your bank’s processing time.If your order has already been shipped, we will process the refund after receiving and inspecting the returned merchandise. The refund will be credited back to your original payment method within 1–3 business days. The exact time for the refund to reflect in your account is subject to your bank’s processing time.